The Landis+Gyr Support Team is here to help address issues and answer questions about our products. This handbook highlights some guidelines, general information regarding our support operations, and your support benefits with Landis+Gyr. We constantly strive to develop and improve customer service solutions to ensure you get the most value from working with Landis+Gyr.
Our normal technical support business hours are from 8 am – 7 pm EST, Monday through Friday, excluding observed holidays and weekends. For critical issues, emergency access to on-call personnel is available 24 hours per day on weekends and holidays.
Main Contact Channels
- Telephone: 1-888-390-5733 – General Support of 24/7 Support for Critical Issues
- Email: email@example.com – For Noncritical Issues
Support Case Status Definitions
Service Level Targets
Purpose and Scope
Frequently Asked Questions
Case Management Guidelines
Patch and Hot Fix Policy